Any order placed on this website is subject to the conditions defined below, setting out the rights and obligations arising therefrom. Your agreement to the content of these conditions is required for the transaction to take place. The sales contract is established by the company.
Euro Souvenir Portugal S.A.S
SIREN number: 831 735 139
Editorial director: Benjamin Busch
28, Rue du Maréchal Foch
67000 Strasbourg, FRANCE
Phone: 00 33 7 86 11 04 12
Email: eurosouvenirportugal@gmail.com
Website: https://www.eurosouvenirportugal.com
Product
The majority of products offered online are available outside of pre-sale. In the latter case, a delivery date is announced but may vary depending on the service providers on which the company depends.
Order
On the date of receipt of the order and its payment, it is generally dispatched within 5 days. This timeframe is indicative only and may vary depending on the company's activity.
An email notification is sent to the customer when the order is shipped.
Right of withdrawal
You must carefully check the details of the order you place on www.eurosouvenirportugal.com as well as the information you provide, in particular the delivery address. www.eurosouvenirportugal.com cannot be held responsible for errors made when entering the order.
Buyers have 14 days from the date of receipt of their order to return all or part of that order at their own expense, in its delivered condition with its original packaging.
We recommend notifying us by email at contact@eurosouvenirportugal.com in order to help us manage this return better, or by contacting us via the
withdrawal form.
Price
Prices are quoted in € and do not include shipping costs. The company
Euro Souvenir Portugal S.A.S. is free to set its prices up or down without time limit.
Payment
For your order to be valid, you must confirm it and make payment by credit card or PayPal.
Disputes
This contract is governed by French law. Euro Souvenir Portugal S.A.S. cannot be held liable for damages of any kind, whether material, immaterial or physical, that may result from improper operation or misuse of the products sold. The same applies to any changes to products made by manufacturers. The liability of Euro Souvenir Portugal S.A.S. shall, under all circumstances, be limited to the amount of the order and may not be incurred for simple errors or omissions that may have remained despite all precautions taken in the presentation of the products. In the event of difficulties in the application of this contract, the buyer has the option, before taking legal action, of seeking an amicable solution with the help of: a professional association in the sector, a consumer association or any other advisor of their choice. It should be noted that seeking an amicable solution does not interrupt the statutory guarantee period or the duration of the contractual guarantee. It is recalled that, as a general rule and subject to the courts' assessment, compliance with the provisions of this contract relating to the contractual guarantee presupposes that the buyer fulfils their financial obligations to the seller.
Complaints or disputes will always be received with attentive goodwill, good faith being always presumed in those who take the trouble to state their situation. In the event of a dispute, the customer shall address the company as a priority to seek an amicable resolution.
Warranty
In all cases, Euro Souvenir Portugal S.A.S. cannot be held liable for non-compliance with the regulatory and legislative provisions in force in the country of receipt. The liability of Euro Souvenir Portugal S.A.S. is systematically limited to the value of the product in question at its date of sale, with no possibility of recourse against the brand or the company producing the product.
In any event, the customer benefits from the statutory guarantee against eviction and hidden defects (Art.1625 et seq. of the Civil Code). Provided the buyer proves the hidden defect, the seller is legally required to remedy all consequences thereof (art.1641 et seq. of the civil code); if the buyer takes the matter to court, they must do so within a "brief period" from the discovery of the hidden defect (art.1648 of the civil code). You can contact customer service by email at contact@eurosouvenirportugal.com.
Legal information
The provision of personal data collected for the purposes of distance selling is mandatory, as this information is essential for the processing and dispatch of orders, the preparation of invoices and warranty contracts. Failure to provide this information will result in the order not being validated. In accordance with the French Data Protection Act, the processing of personal data relating to customers has been declared to the Commission Nationale de l'Informatique et des Libertés (CNIL). The customer has (article 34 of the law of 6 January 1978) the right to access, modify, rectify and delete data concerning them, which they may exercise with Euro Souvenir Portugal S.A.S. Furthermore, Euro Souvenir Portugal S.A.S. undertakes not to communicate, free of charge or for consideration, its customers' contact details to a third party.
Information on online dispute resolution in accordance with Art. 14 para. 1 of the ODR Regulation (Online Dispute Resolution):
The European Commission provides consumers with an online dispute resolution platform in accordance with Art. 14 para. 1 of the ODR Regulation. The platform (https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=EN) acts as a site where consumers can attempt to resolve out-of-court disputes arising from purchases of goods or services online.
In the event of a dispute, the Strasbourg Court has sole jurisdiction.
