GENERAL TERMS AND CONDITIONS OF SALE

These General Terms and Conditions of Sale govern all sales concluded on https://www.eurosouvenirportugal.com between:

EURO SOUVENIR PORTUGAL
Simplified joint-stock company (société par actions simplifiée) with share capital of €10,000
28, rue du Maréchal Foch — 67000 Strasbourg, FRANCE
Company registration: 831 735 139 R.C.S. Strasbourg
EU VAT number: FR 30 831 735 139
represented by its president Benjamin Busch, hereinafter « the Seller »,

and any person making a purchase on the website, hereinafter « the Buyer ».

They are accessible at all times on the website and prevail over any other terms.

The online shop is intended for consumers. Sales to resellers, retail outlets and other professional buyers are not concluded through the website and are governed by separate general terms of sale, provided to any professional who requests them in accordance with article L. 441-1 of the French Commercial Code.

The Seller reserves the right to amend these terms at any time. The terms applicable to an order are those in force on the date the order is validated. The Seller sells souvenir banknotes, commemorative medals, pressed pennies and souvenir items, new, produced under licence. Each product page states the reference, the design, the format, the material and, where applicable, the announced print run. The images are contractual, subject to minor variations in shade caused by screens and by printing or striking processes.

The products reproduce trademarks and emblems used under licence from their owners. Purchase transfers no rights over these signs: resale as is, is permitted, but any reproduction, transformation, or use of the trademarks for the Buyer's own promotional purposes is prohibited without the written consent of the owner concerned. Products are offered subject to available stock. Certain items may be offered as pre-orders. The price is then paid in full at the time of order and an estimated delivery date is communicated before validation; it is updated by e-mail should production be delayed. The provisions of article 6 concerning the maximum delivery time remain applicable. The products comply with regulation (EU) 2023/988 on general product safety. The responsible person established in the European Union within the meaning of that regulation is Euro Souvenir Portugal, whose details appear in article 1. Prices are displayed in euros, all taxes included, excluding delivery costs. The total amount due, delivery costs included, is stated before the order is definitively validated.

Price reductions. Where a reduction is announced, the reference price displayed is the lowest price applied during the thirty days preceding the announcement (art. L. 112-1-1 of the French Consumer Code).

The Seller may amend its prices at any time; the applicable price is the one displayed at the time the order is validated.

Import duties and taxes. For shipments outside the European Union, customs duties, taxes and clearance fees are borne exclusively by the Buyer, who alone is responsible for complying with the import regulations of their country. The order is concluded once validated by the Buyer and payment has been collected. An acknowledgement of receipt is sent by e-mail, including the summary and a reminder of these terms.

It is for the Buyer to check the accuracy of the information entered, in particular the delivery address, before validation. Where an error is reported before dispatch, the Seller will endeavour to correct it.

The Seller reserves the right to refuse any order from a Buyer with whom a payment dispute is pending, or any order that is abnormal or manifestly fraudulent, in particular orders in quantities manifestly intended for unauthorised resale. Accepted means: bank card (via Stripe), PayPal, SEPA transfer and cheque drawn on a French bank.

Orders paid by cheque are dispatched only once the cheque has actually cleared, which may extend the delivery time by several working days.

Card payments are subject to strong customer authentication in accordance with the PSD2 directive. Bank details are processed exclusively by the payment provider and are at no point stored by the Seller.

Dispatch takes place only once payment has actually been collected. If payment is rejected, the order is cancelled automatically.

Retention of title. The goods remain the property of the Seller until their price has been paid in full, the Buyer bearing the risk from delivery onwards. Areas served: worldwide.
Shipping methods: La Poste (tracked letter, Colissimo), Mondial Relay, DHL, FedEx and UPS depending on the destination and the order value.

Orders are dispatched within 5 working days of payment being collected, this period being indicative and liable to vary with business activity. A notification is sent by e-mail on dispatch.

Delivery takes place no later than thirty days after the contract is concluded, unless otherwise agreed. Where this period is exceeded, the Buyer may require the Seller to deliver within a further reasonable period, then terminate the contract if delivery does not take place (art. L. 216-6 of the French Consumer Code). Sums paid are then refunded within fourteen days of termination.

Transfer of risk. Risk passes on physical delivery of the goods to the Buyer or to a third party designated by them, other than the carrier proposed by the Seller (art. L. 216-4 of the French Consumer Code).

Anomalies on receipt. Any parcel that is damaged, opened or with missing contents must be the subject of written and detailed reservations made to the carrier at the time of delivery, and reported to contact@eurosouvenirportugal.com within 3 working days, with photographs. The consumer has fourteen days from receipt of the goods to exercise their right of withdrawal, without having to give reasons or bear any cost other than that of return. Withdrawal is exercised by any unambiguous statement sent to contact@eurosouvenirportugal.com, or by means of the withdrawal form made available on the website, a template of which also appears in the appendix hereto. Use of this form is not mandatory: any other statement unambiguously expressing the intention to withdraw is admissible. The Seller acknowledges receipt without delay by e-mail, on a durable medium.

The goods must be returned within fourteen days of the notification, in packaging ensuring their protection. Keeping the original packaging is recommended but is not a condition of admissibility of the withdrawal. Return costs are borne by the Buyer. Tracked shipping is recommended: the burden of proving the return lies with them. In full, including outbound delivery costs at the standard delivery rate, within fourteen days of recovery of the goods or of proof of their dispatch being provided, whichever occurs first. It is made using the same means of payment as that used for the order. The Buyer may be held liable for any depreciation resulting from handling other than that necessary to establish the nature and characteristics of the goods: creasing, scratching, a fingerprint on a banknote or a medal, removal of a blister pack or of a sealed presentation backing. The right of withdrawal does not apply to goods made to the Buyer's specifications or clearly personalised (art. L. 221-28 of the French Consumer Code), in particular banknotes or medals produced to specific order.

The consumer has two years from delivery of the goods to obtain the benefit of the legal guarantee of conformity should a lack of conformity appear. During this period, the consumer need only establish the existence of the lack of conformity, not the date on which it appeared.

The legal guarantee of conformity entails an obligation to supply all necessary accessories and instructions. It gives the right to repair or replacement of the goods within thirty days of the request, free of charge and without major inconvenience to the consumer. If the goods are repaired under this guarantee, the legal guarantee is extended by six months. Where the consumer requests repair but the seller imposes replacement, the legal guarantee runs again for two years from the replacement.

The consumer may obtain a price reduction while keeping the goods, or termination of the contract against a full refund, if repair and replacement are impossible, if they cannot be carried out within one month of the complaint, or if they cause major inconvenience. Termination of the contract is not available where the lack of conformity is minor.

The consumer also benefits from the guarantee against hidden defects under articles 1641 et seq. of the French Civil Code, for two years from discovery of the defect, within a limit of twenty years from delivery of the goods. This guarantee gives the right either to return of the goods against a refund of the price, or to a reduction in the sale price.

These legal guarantees apply independently of any commercial warranty.

To make a claim: contact@eurosouvenirportugal.com, stating the order reference and attaching photographs of the defect observed. In accordance with article L. 221-15 of the French Consumer Code, the Seller is liable as of right towards the consumer for the proper performance of the obligations arising from the distance contract, including where those obligations are performed by service providers. It may be released from liability by proving that the failure to perform is attributable to the consumer, to the unforeseeable and insurmountable act of a third party unconnected with the contract, or to an event of force majeure. Any complaint should first be addressed to contact@eurosouvenirportugal.com. A reply is provided within 5 working days.

Failing an amicable solution, the consumer may use free of charge the mediation service CM2C — Centre de la Médiation de la Consommation de Conciliateurs de Justice, listed by the CECMC, within one year of their written complaint:

CM2C
49 rue de Ponthieu — 75008 Paris
https://www.cm2c.net — cm2c@cm2c.net

Referral is made online at https://www.cm2c.net, stating the Seller's SIREN number (831 735 139) and attaching proof of the prior written complaint. Mediation is free of charge for the consumer, apart from any representation or expert fees they choose to incur. It is confidential and framed within 90 days. The parties retain in any event the option of bringing the matter before the courts.

For a cross-border dispute within the European Union, the European Consumer Centre France may be contacted: https://www.europe-consommateurs.eu. Consumers residing in Portugal may also refer the matter to CNIACC (Centro Nacional de Informação e Arbitragem de Conflitos de Consumo) or to the consumer arbitration centre with jurisdiction in their region.

Applicable law. These terms are governed by French law. The website and these terms are available in French, English, German and Portuguese; in the event of any discrepancy between the versions, the French version prevails.

Competent jurisdiction. In accordance with article 6 of the Rome I Regulation and articles 17 to 19 of the Brussels I bis Regulation, a consumer residing in another Member State retains the benefit of the mandatory protective provisions of the law of their habitual residence. They may bring proceedings, at their choice, before the French courts or those of their place of domicile. Personal data. The processing of personal data is described in the legal notice, which forms an integral part of these terms. Providing the information requested when ordering is necessary to process the order; without it, the order cannot be validated.

Force majeure. The Seller cannot be held liable for non-performance of its obligations resulting from an event of force majeure within the meaning of article 1218 of the French Civil Code, in particular postal strikes, customs closures, supply failure on the part of a supplier or a licensor, natural disasters or general network failure.

Partial invalidity. The invalidity of one clause does not affect the validity of the remaining provisions.

Archiving. The contract is archived by the Seller. The Buyer may obtain a copy on simple request.

Unique EPR identifier: FR538583_01SOZI (household packaging stream), attesting to compliance with extended producer responsibility obligations under the French AGEC law.